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KFC Malaysia

KFC Malaysia

kfc.com.my
What is your customer experience with KFC Malaysia?

KFC Malaysia Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

KFC Malaysia has a 1.7 star rating from 196 reviews with only 5% likely to recommend; most customers report poor service, delivery failures, wrong or missing items, slow app performance, and frequent refund requests.

Positive Feedback

Some customers note the food can be delicious and promotional discounts are appreciated.

Negative Feedback / Risk Areas

  • Repeated complaints about rude staff, long waits, and poor in-store service.
  • Multiple reports of orders cancelled after payment and delayed or missing refunds.
  • Delivery problems and spilled or cold items from riders and slow KFC app performance.

Key Takeaways for Future Customers

  • Expect to check orders on arrival and keep payment receipts when seeking refunds.
  • Contact customer service early for delivery or app issues, as many cite unresolved KFC Malaysia customer complaints.
  • Consider in-restaurant pickup if possible to avoid delivery risks.
View full overview ›

Media from reviews

KFC Malaysia - Complaint kfc at giant plentong
KFC Malaysia - Complaint kfc at giant plentong - Image 2KFC Malaysia - Complaint kfc at giant plentong - Image 3KFC Malaysia - Complaint kfc at giant plentong - Image 4KFC Malaysia - Complaint kfc at giant plentong - Image 5KFC Malaysia - Oder not recive from websiteKFC Malaysia - Tidak cukup item
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Show reviews that mention
kfc order chicken staff customer canceled order app kfc app service kfc customer
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Muhammad N Bug

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Complaint kfc at giant plentong

KFC Malaysia - Complaint kfc at giant plentong
KFC Malaysia - Complaint kfc at giant plentong - Image 2
KFC Malaysia - Complaint kfc at giant plentong - Image 3
KFC Malaysia - Complaint kfc at giant plentong - Image 4
KFC Malaysia - Complaint kfc at giant plentong - Image 5

Hi, we ordered 2 buckets of 10 pcs chicken set. Supposedly received 2 bottles instead we received 6 cups.

Also, the packaging of coleslaw is burst all around the chicken. I do not accept this service from this outlet.

Previously, we always supported KFC and bought from this outlet but never received this service. Please follow up ASAP.

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Preferred solution: I want a complimentary and do not want this happen again.

User's recommendation: PLEASE BE MORE ALAERT ON CUSTOMER ORDERS. WE PAY FOR IT

Keen S Lfp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor service attitude

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KFC Malaysia - Poor service attitude

I have been a great fan of KFC and was making purchases for a 9 pcs box meal at the Nusajaya branch in Johor Bahru this evening (13/03/2026). I specifically requested more drumsticks, but the staff told me it had to be mixed parts.

So I didn't say anything but just kept quiet and waited for my turn to take away.

When I reached home, I was very shocked and annoyed that they gave me 80% breast meat and 20% thigh meat, but no drumsticks at all. This is very frustrating and disappointing, and I will never visit KFC from now onwards.

View full review
Loss:
$55

Preferred solution: Full refund

User's recommendation: Don't ever go KFC anymore if you are not Malay

Sofiya Y Jtu

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tawau, Sabah

Oder not recive from website

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KFC Malaysia - Oder not recive from website
Contains 2 confidential files for company representatives

Oder from Tawau KFC jalan masjid jam 10 30 am

Tidak di proses alasan tidak masuk oder

Sistem rosak kah

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Tan J Npa

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bota, Perak

My number is 397. But the subsequent number behind me had all gotten their food expect me.

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KFC Malaysia - My number is 397. But the subsequent number behind me had all gotten their...
Contains 1 confidential file for company representatives

My number is 397. The people behind me had all gotten their food except me. The wait was really long.

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Pros:
  • Nil
Cons:
  • Plenty

Preferred solution: Better planning and services

User's recommendation: Unless you really have the spare time.

Anonymous
map-marker Kuala Lumpur, Kuala Lumpur

Tidak cukup item

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KFC Malaysia - Tidak cukup item
KFC Malaysia - Tidak cukup item - Image 2

saya beli combo syok 27ringgit tapi hanya dapat ayam dan dan minuman sahaja nasi tidak dapat .. kalau tidak cukup item jgn buka kfc kb..

oi ini lah masalah kfc terlampau kejar sales. suda tau tidak cukup bahan dibukanya juga. kalau bukan anak2 menangis suda tidak saya beli.

rugi saja bayar full tp dapat ayam saja. buat malu saja company kaya tp kedekut

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Wea chun P

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Pulau Labuan, Wilayah Persekutuan Labuan

Order BaRang samai Tak Cukup

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KFC Malaysia - Order BaRang samai Tak Cukup
Contains 1 confidential file for company representatives

saya order 2 set buy 1 free 1,batang sampai tak cukup!!!

Call banyak kali tak ada orang ambil Fel...

Whipped Potato x 4 Tak ada

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Preferred solution: Voncher

Ardiana Y

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Verified Reviewer

Very bad service of food preparation not follow food processing procedures and SOP

KFC Malaysia - Very bad service of food preparation not follow food processing procedures...
KFC Malaysia - Very bad service of food preparation not follow food processing... - Image 2

Speechless aku tengok burger yang aku order untuk berbuka tak sama dengan apa yang aku expect. Well.

Nak try apa rasa Turkish Spicy burger but bila sampai.. bukan murah weh burger tuh..e givorder ala-carte pun dah nak cecah RM20.00.. cilaka betul.. nak ja aku pergi restaurant tu nak tanya sapa yg prepare burger ni..

betul-betul...

Aiihhhh... Gerammm Siot..

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Preferred solution: Full refund

Michelle W Ist

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Verified Reviewer

KFC Rider

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KFC Malaysia - KFC Rider

On 31th Jan 2025. Ordered the KFC via their APP.

The rider requested us to pay additional RM5 due to we select the wrong location., We did not argue with him and ask us to complain with KFC not him.

I was speechless. Feel disappointed KFC has such rider.

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ANG M Ere

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Verified Reviewer

The shop collect my two time money i pay use credit card

KFC Malaysia - The shop collect my two time money i pay use credit card

I used my credit card to buy at KFCpantai remis around 5:20 yesterday. When I paid for the first time, the staff told me that it could not go through.

After trying one more time, it went through. But today I found that my bank showed that I paid twice

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Loss:
$90

Preferred solution: Full refund

lex l Ihe

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kuching, Sarawak

Refund Request for Canceled Order on KFC App

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KFC Malaysia - Refund Request for Canceled Order on KFC App
Contains 3 confidential files for company representatives

Dear KFC Customer Support,

I am writing to request assistance with a recent issue I encountered on the KFC app. On Sunday, I placed an order totaling approximately RM28. Unfortunately, the app automatically canceled my order, and I was charged for it without receiving a refund.

After the initial cancellation, I placed a new order and was charged again. However, the amount from the canceled order has not been refunded to my account.

Could you please assist in processing the refund for the canceled order? I would appreciate any assistance you can provide to resolve this matter.

Thank you for your attention to this issue.

Best regards,

Alexander Sim

View full review
Loss:
$29

Preferred solution: Full refund

Anonymous
map-marker Kuala Lumpur, Kuala Lumpur

KFC teluk kumbar

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I walk in to order food for take away, and I had been waiting for past 45 mins and I haven't get my order, the staff is talking whe working and let customer waiting, not even give update, the service is very poor.

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Ahmiya Kob

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Verified Buyer

Complain

KFC Malaysia - Complain
Contains 1 confidential file for company representatives

kfc Alam megah sek 27.. saya pelanggan pertama sampai.

masa nak order sy tunggu 2-3 min lepas tu order. sy order 5 set snackplate. terus bg total . tak tya nak air lain ke .

spice ke ori ke . sy nak tambah order terus tak jadi.

staff muka poyo mcm tak mandi pagi.. pagi2 dah rasa sial ..

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Destenie Zui

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Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Stupid service!

KFC Malaysia - Stupid service!
Contains 1 confidential file for company representatives

Anak lapar mengidam chesee wadges berharap dpt makan last2 staff bagi wadges tanpa cheese bodoh apaa ??? Lps tu bagi 2 cili sos ??? Apa bodoh lah staff Kfc sunway velocity bayar dah lah mahal sbb delivery punya, bodoh punya staff kfc velocity makanan jgn buat main anak2 lapar, keje tu biar ikhlas kalau ye pun letak la note sebelum delivery tu BODOHHH !!

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User's recommendation: Ubah sikit mentaliti jgn keje mcm sampah gaji sedap jalan, keje tak berkat !!

Anonymous
map-marker Singapore, Singapore

Taste nothing like KFC - Total Rip off

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Ive visited several KFC locations in the KL region, and unfortunately, they all tasted terriblenothing like the real KFC flavor. Out of the 11 herbs and spices, it feels like only 1 is being used, and thats just plain flour.

I also tried KFC in Penang and Langkawi, where theres at least some flavor left, but this is ridiculous.

The signature KFC taste is completely gone, and honestly, roadside fried chicken tastes better. Very disappointing.

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User's recommendation: Avoid KFC and either get fried chicken elsewhere or make it at home.

lex l Ihe

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kuching, Sarawak

Refund Request for Canceled Order on KFC App

KFC Malaysia - Refund Request for Canceled Order on KFC App
Contains 1 confidential file for company representatives

Dear KFC Customer Support,

I am writing to request assistance with a recent issue I encountered on the KFC app. On Sunday, I placed an order totaling approximately RM28.95 .

Unfortunately, the app automatically canceled my order, and I was charged for it without receiving a refund.

After the initial cancellation, I placed a new order and was charged again.

However, the amount from the canceled order has not been refunded to my account.

Could you please assist in processing the refund for the canceled order? I would appreciate any assistance you can provide to resolve this matter.

Thank you for your attention to this issue.

Best regards,

Alexander Sim

View full review
Loss:
$29

Preferred solution: Full refund

Lekha C Hyb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My order is wrong

KFC Malaysia - My order is wrong
Contains 1 confidential file for company representatives

I ordered Twister X without vegetables when I made a cash payment, I had already informed. However, when I returned home and opened it to eat, there were vegetables and your Twister is not hot at all.

I tried calling the outlet, but no one answered. What is the point of you guys keeping the phone?

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Preferred solution: I want to get Back my twister without vegetables

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