KFC Malaysia

Dear KFC Customer Support,

I am writing to request assistance with a recent issue I encountered on the KFC app. On Sunday, I placed an order totaling approximately RM28. Unfortunately, the app automatically canceled my order, and I was charged for it without receiving a refund.

After the initial cancellation, I placed a new order and was charged again. However, the amount from the canceled order has not been refunded to my account.

Could you please assist in processing the refund for the canceled order? I would appreciate any assistance you can provide to resolve this matter.

Thank you for your attention to this issue.

Best regards,

Alexander Sim

Dear KFC Customer Support,

I am writing to request assistance with a recent issue I encountered on the KFC app. On Sunday, I placed an order totaling approximately RM28.95 .

Unfortunately, the app automatically canceled my order, and I was charged for it without receiving a refund.

After the initial cancellation, I placed a new order and was charged again.

However, the amount from the canceled order has not been refunded to my account.

Could you please assist in processing the refund for the canceled order? I would appreciate any assistance you can provide to resolve this matter.

Thank you for your attention to this issue.

Best regards,

Alexander Sim

I had an unfortunate incident at KFC, Gate Rite Centre, Verulam, where I fell with my child in my arms, causing damage to my knees and elbows. My tissues were internally injured, and my child bumped her head, which greatly traumatized her. I was unable to work for nearly a month because of the injury to my knee, which still isn't completely healed. The fall was due to KFC's negligence, as they left a soapy, slippery liquid on the floor without mopping it up or putting up a sign to indicate a wet or slippery floor.

In addition, the manager of KFC just walked away and locked herself in the room where the liquid and water were emanating from. The rest of the staff showed no empathy and were instead laughing and mocking us. Though there were two managers, neither came out to assist or express concern. Upon this, my husband called the SAPS and Reaction Unit SA for assistance. The officer from SAPS advised us to sue KFC for negligence and insubordination.

We sought legal advice from our attorney, who told us that we could indeed sue KFC. However, before taking legal action, my husband was called by another manager from KFC who asked us to wait as she pledged to assist. She merely asked us for the hospital documents.

I hope this explains the impact this incident had on us. It resulted in humiliation, stress, pain, and suffering. My medical issues should not be related to my personal medical aid. KFC showed no help, remorse, or empathy at all. Moreover, the insurance company, New National Assurance, who represents KFC, accused me of lying. They could've verified the incident by retrieving the camera footage but instead chose to accuse me of lying, which amounts to defamation of character. It's disheartening that we, as citizens, have to endure pain, suffering, and humiliation due to negligence from companies like KFC.